Informativa sui resi

Refund policy


METHODS OF PAYMENT

Every purchase can be made, using your preferred method. Any type of credit card or prepaid card can be used. In the event of a return, the refund will follow the same method' used for payment, provided that the conditions for making the return are met.

MAKING A RETURN

To make a return, simply send an email infoboutiquemilano@gmail.com stating the reasons for the request. Each return request will be evaluated and must be made within and no later than 7 days from the delivery of the product, returning the product intact and in compliance with the conditions provided in the terms of sale. Prompt notification is required in case of damage or alterations to the product received. The Boutique Milano Team will make arrangements for the collection. Only an amount of € 5.00 + VAT will be deducted from the amount paid for the return of the product to the warehouse. Each product, verified the integrity, will be refunded within and not beyond the period of 30 days.

COSTS AND SHIPPING

Domestic shipments are free of charge except for any requests for express delivery outside the standard 3-5 working day timeframe. If urgent 24-hour or 1-3 day shipment is requested, any expected surcharge will be communicated. International shipments are subject to the sending of a cost estimate, pricing is linked to the place of destination, package weight and time required, if the shipping cost estimate is not accepted, the customer may withdraw from the purchase. Delivery times, in the case of international shipping, may vary from a minimum of 7 days to a maximum of 20 days. With each purchase made, the customer will receive an email with shipping instructions and a link to which he/she can track and locate the package relating to the purchased item. Shipments are made with different transport companies in order to ensure the most suitable service for the customer's request and location. In the event that the seller is unable to dispatch within the said period, the buyer will be notified promptly by email.